Terms and Conditions


Prices in the web store are stated in euro (€) and include Finnish VAT 24%.

Payment methods

Ivana Helsinki web store accepts a variety of payment methods including major credit cards. Visa, Visa Electron, Master Card are accepted. All credit card transactions are secure. Visa payments are done with Verified by Visa and Master Card with MasterCard Secure Code verification service. Paytrail offers invoice and bank card payment ways.

All payments are processed through Stripe.

Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are in stock. However, should we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Shipping & Delivery

Ivana Helsinki web store ships internationally. Orders are sent in Finland via Posti. We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends.

If you wish, you can also pick up the order from Ivana's house at Palopirtintie 15, 00930 Helsinki. In that case, please send an email to office@ivanahelsinki.com while ordering. 

If you are located outside Finland, please allow up to 5 business days for delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

DHL offers also On Demand -service, where you get to choose the delivery time, pick-up point and all other details the way most comfortable for you.

Delivery charges:

1) Finland 10 EUR

2) EU countries 20 EUR

4) Rest of the world 25 EUR



Privacy & Security

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent.

We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company. No sensitive information is passed on. If you wish to know what information is stored on you, please address your inquiry to office@ivanahelsinki.com.

We ensure you that we operate with the highest care and security standards when it concerns your personal data.

Return policy

To ensure your satisfaction with Ivana Helsinki products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition.

Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

On returns, the original shipping cost will not be returned- please see the amounts above for shipping in Finland/ outside of Finland.

Please note that our sale products do not have the usual right of return. Sale products can be exchanged for another product or returned in exchange for a gift card.

Ivana Helsinki will not compensate for lost packages. Before sending any returns, please contact us by email: office@ivanahelsinki.com

Law & Jurisdiction

Finnish law will be applied to all disputes related to the Ivana Helsinki web store or to these Terms & Conditions.

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